One page per brick of the stack
The ITSM platforms, identity providers and conversation surfaces an agent connects to, with what each exposes and where it stops.
- How to Add an AI Agent on Top of Jira Service Management
- Atlassian's own agents in JSM, the OAuth grant a third-party agent needs, which account bounds it, what syncs in each direction, and what to test first.
- Do I Need to Replace Freshservice to Use an AI Agent?
- No. Freshservice can stay the system of record: Freshworks' own AI agent, third-party agents that connect through its API, and what to check before choosing.
- AI agent for Zendesk internal helpdesk: options and limits
- Zendesk's own AI agents or a third-party agent in front of Zendesk: what each one documents, the API token retirement dates, and what to test before relying on it.
- AI Agent Connected to Confluence Knowledge Base
- What an agent reads once Confluence, Notion or Slab is connected, whose permissions decide that, how often it refreshes, and where the connection stops.
- AI Agent Connected to Google Drive: What Is Documented
- Which AI service desk agents list Google Drive as a knowledge source, what they index, how they apply Drive sharing, and how soon changes reach answers.
- AI IT Support Agent for Slack and Microsoft Teams
- How an AI IT support agent takes requests in Slack and Microsoft Teams: entry points, where the ticket lives, permissions, retention, and published limits.
- AI Service Desk Identity: Okta Examples, Entra Lifecycle Controls
- What an AI service desk reads from Okta, Microsoft Entra ID and JumpCloud, what it may change, and the joiner, mover and leaver limits to check before it grants access.
- ITSM Connected to Claude or ChatGPT Through MCP
- What connecting Claude or ChatGPT to a service desk over MCP involves: the endpoint, the credential, the tool inventory and the controls on write tools.