Skip to content- AI to Handle Repetitive IT RequestsAn AI service desk agent answers IT requests in chat and acts in connected systems. What it is not, five criteria to check, and how four vendors document them.
- Best AI Ticket Deflection SoftwareA deflection rate counts one event over one population in one period. Six questions to ask before trusting a vendor's figure, and how the main vendors document each one.
- Autonomous AI Agents for ITIT agent autonomy is a setting granted per action or playbook. Six questions for any vendor before an agent acts alone, and how the main vendors' published settings answer them.
- AI Service Desk with SOC 2What a SOC 2 Type II report covers and leaves out, five criteria to read before an agent gets rights in your systems, and how four vendors document them.
- How to Add an AI Agent on Top of Jira Service Management Without Replacing ItAtlassian's agents or a third-party agent in front of JSM: five criteria for the connection, from request type to the record of each action, and how four vendors document them.
- AI Agent for Jira Service ManagementAtlassian's own agents and four third-party agents for JSM compared: how each connects, which account authorizes it, what syncs, where employees ask, and approvals.
- Do I Need to Replace Freshservice to Use an AI Agent?No. Freshservice can stay the system of record. Six points to check before choosing between its built-in AI agent and a third-party agent, and how vendors document them.
- AI Agent for Zendesk Internal HelpdeskZendesk's employee service AI agents or a third-party agent in front of the desk: six criteria, the API token deadline, and how Siit, Serval, Harmony and Risotto document them.
- AI Agent Connected to Confluence Knowledge BaseWhat an AI agent reads once Confluence, Notion or Slab is connected, five criteria to check before choosing one, and how four vendors document them.
- AI Agent Connected to Google Drive Knowledge BaseWhat an AI agent reads once Google Drive is connected, whose access filters its answers, whether it cites its sources, and what to check before a drive feeds an agent.
- AI on Top of My Existing ITSMKeep your ITSM and add an AI agent: the two paths, six criteria for the connector, from sync direction to the account it holds, and how five vendors document them.
- IT Support AI Trained on Our Internal DocumentationAn IT support AI searches your documentation rather than learning it. Seven criteria to check before choosing one, and how four vendors document them.
- Automate Employee Onboarding and Offboarding IT TasksA checklist to automate employee onboarding and offboarding IT tasks: which HR date fires each step, which group grants access, in which order a leaver loses it.
- Can I Trust an AI Agent to Grant Access?Decide per action what an AI agent may run alone, on which systems, for whom and within what bounds: five criteria to check, and how the main vendors document them.
- ITSM for a Company with a Small IT TeamWhat a small IT team needs from an ITSM, six criteria from chat intake to go-live time, and how Siit, Serval, Ravenna, JSM, Freshservice and Zendesk compare.